About Charlie

I've been working to build user experiences almost as long as computers have been around.

In 1982 I founded Cognetics Corporation, one of the first user experience companies in the world. I managed a team of 25 and a budget of $3mm. I've lead hundreds of successful projects that delivered breakthrough designs on time and on budget.

From 2002 on, I've been delivering personal service consulting to clients. I've designed social learning sites, taught agile critical thinking for the AMA and agile strategic thinking for the PMI. I've also served as an expert witness to help resolve UX patent disputes.

I'm the founding editor of User Experience magazine, have served on professional and university boards, have co-authored four books and written over 60 articles. 

I was an early pioneer in Hypertext and developed one of the first (pre-web) browsers, known as HyperTies. In 1989, Tim Berners-Lee referenced our work in the original proposal for the world wide web,

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